tabeej Privacy Policy

tabeej collects personal data from users in a number of ways — primarily through the account registration process, through the ongoing use of the platform, and through the payment and identity verification processes. The categories of data we collect are described below.

Data Collected From Minors

tabeej does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adults aged 18 and above. If we become aware that a minor has submitted personal data during a registration attempt, that data will be deleted immediately and the account will be closed without further processing.

Data You Provide Voluntarily

In addition to the above, you may voluntarily provide additional information — such as preferred payment method preferences, communication preferences, or feedback submitted via surveys or support interactions. This information is treated with the same degree of care as all other personal data held by tabeej.

tabeej processes personal data only for clearly defined purposes, each of which has a lawful basis. The primary purposes for which we use your data are set out below.

Account Management and Service Delivery

We use your identity and contact data to create and manage your tabeej account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and deliver the full range of casino and sports betting services available on the platform. Without this data, we cannot provide the tabeej service.

Identity and Age Verification (KYC)

tabeej is committed to preventing underage gambling and financial crime. We use identity data — including NID, passport, and photographic documentation — to verify that all account holders are aged 18 or above and to confirm that the information provided at registration is accurate. This processing is necessary for legal compliance and for the protection of vulnerable individuals.

Financial Transaction Processing

Financial data is used to process deposit requests and withdrawal payments accurately and securely. We also use transaction history to detect unusual financial patterns that may indicate fraudulent activity, money laundering, or bonus abuse, and to comply with applicable anti-money-laundering (AML) obligations.

Responsible Gaming Monitoring

tabeej uses account activity and responsible gaming data to identify users who may be exhibiting signs of problem gambling — including unusually high deposit frequency, self-reported distress, or patterns inconsistent with recreational use. This data is used to trigger responsible gaming interventions, enforce self-exclusion requests, and comply with our duty of care to all platform users. For full details, see our Responsible Gaming page.

Platform Security and Fraud Prevention

Technical and usage data — including IP addresses, device fingerprints, and login timestamps — is used to detect and prevent unauthorised account access, multiple account fraud, automated bot activity, and other security threats. This processing is essential to maintaining a secure and fair environment for all tabeej users.

Customer Support

Communications data from live chat sessions and email correspondence is used to respond to your queries, resolve disputes, and maintain a record of support interactions. This data may also be reviewed for quality assurance and staff training purposes, always in a secure and controlled environment.

Marketing Communications

With your consent, tabeej may use your contact data to send you promotional offers, platform updates, bonus notifications, and seasonal promotions relevant to the Bangladesh market — including Eid offers, BPL cricket season promotions, and T20 World Cup specials. You may withdraw consent to marketing communications at any time via the communication preferences section of your account dashboard, or by contacting support.

Legal and Regulatory Compliance

Where required by law or in response to a valid request from a regulatory authority or law enforcement body, tabeej will process and disclose personal data as necessary to comply with our legal obligations. We will notify affected users of such disclosures to the extent legally permissible.

tabeej does not sell or commercially transfer your personal data to third parties. However, we do work with a number of trusted service providers and, in certain circumstances, are legally obligated to disclose data to authorities. The circumstances under which data may be shared are described below.

Trusted Service Providers

tabeej engages third-party service providers to support the operation of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated financial institutions), identity verification and KYC technology providers, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), customer support platform operators, and IT infrastructure and hosting providers. All service providers are contractually bound to process tabeej user data solely for the purpose for which it has been disclosed and to maintain appropriate security standards.

Game Providers

When you play games supplied by third-party providers on the tabeej platform, certain session data — including your anonymised player ID, wager amounts, and game results — may be transmitted to and processed by those providers for the purpose of delivering the game, calculating outcomes, and maintaining game integrity records. This data does not include your full name, address, or payment details unless explicitly required for a specific game feature.

Legal and Regulatory Disclosures

tabeej will disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, court order, or binding regulatory instruction. We will resist overbroad or disproportionate disclosure requests and will notify users of disclosures where legally permitted.

Business Transfers

In the event that tabeej undergoes a corporate restructuring, merger, acquisition, or sale of assets, personal data held by tabeej may be transferred to the relevant successor entity. Users will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

No Third-Party Advertising Networks

tabeej does not share user personal data with third-party advertising networks, data brokers, or social media platforms for the purpose of targeted advertising. Any marketing communications sent by tabeej are based solely on data you have provided directly to tabeej and are governed by the consent and preference settings in your account dashboard.

tabeej uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain the security of your session, and to understand how users interact with the site so that we can continue to improve it.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session state (such as keeping you logged in while you navigate between pages).

Types of Cookies Used by tabeej

No Third-Party Advertising Cookies

tabeej does not deploy third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising programmes. The analytical cookies used by tabeej are first-party only and the data they generate is not shared with advertising networks.

Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the tabeej platform — in particular, you may be unable to remain logged in or access certain security-protected features. Disabling functional or analytical cookies will not prevent you from using the core platform but may affect your experience.

tabeej retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The key retention periods that apply to different categories of data are summarised below.

Active Account Data

While your tabeej account remains active, we retain all data associated with that account — including identity data, contact data, financial transaction records, and account activity data — for the purpose of delivering the tabeej service and complying with our legal obligations.

Post-Closure Retention

Following voluntary account closure or account termination, tabeej retains certain categories of data for defined periods as required by law and as necessary to resolve any outstanding disputes:

• Identity and KYC documents: Retained for a minimum of 5 years post-closure, in line with standard anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years post-closure for AML compliance and audit purposes.
• Account activity and betting history: Retained for a minimum of 3 years post-closure for dispute resolution purposes.
• Support communications: Retained for a minimum of 2 years post-closure for quality assurance and legal defence purposes.
• Self-exclusion records: Retained for the full duration of the self-exclusion period plus a minimum of 5 years, to prevent circumvention of responsible gaming protections.

Anonymisation and Deletion

Once the applicable retention period for a given data category has expired and there is no longer a legal basis for retaining the data in identifiable form, tabeej will either securely delete the data or anonymise it in a manner that permanently prevents re-identification. Anonymised data may be retained indefinitely for aggregate statistical and platform improvement purposes.

tabeej takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Safeguards

• SSL/TLS Encryption: All data in transit between your device and tabeej's servers is encrypted using industry-standard SSL/TLS protocols, preventing interception by third parties.
• Data Encryption at Rest: Sensitive data categories — including KYC documents and financial records — are encrypted at rest using strong encryption standards.
• Access Controls: Access to user personal data within tabeej is restricted to authorised personnel on a strictly need-to-know basis. Access privileges are reviewed regularly and revoked immediately upon changes in staff role or employment status.
• Intrusion Detection: tabeej operates continuous security monitoring and intrusion detection systems to identify and respond to potential threats in real time.
• Secure Payment Processing: Payment transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through secure, PCI-DSS-aligned payment infrastructure. tabeej does not store full card numbers on its own servers.

Organisational Safeguards

• All tabeej staff with access to personal data receive regular data protection training.
• Third-party service providers are vetted for security compliance before being granted access to tabeej data, and are bound by confidentiality and data processing agreements.
• tabeej maintains an incident response plan for data breaches, including procedures for notifying affected users promptly where a breach presents a risk to their rights and interests.

Your Responsibility

While tabeej takes all reasonable precautions to protect your data, you also play an important role in account security. You are responsible for keeping your tabeej login credentials confidential, using a strong and unique password, and logging out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact tabeej support immediately via 24/7 live chat or at [email protected].

As a tabeej user, you hold a number of rights in respect of the personal data we hold about you. tabeej is committed to honouring these rights promptly and transparently. Your rights are summarised below.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact tabeej's support team via the 24/7 live chat available in your account dashboard, or send a written request to [email protected]. Please include your registered email address and, where relevant, specify the right you wish to exercise and the data to which your request relates. tabeej will respond to all valid data rights requests within a reasonable timeframe and in any case within 30 days of receipt.

Identity Verification for Rights Requests

To protect the privacy and security of all users, tabeej may require you to verify your identity before processing a data rights request. This is to prevent unauthorised access to your personal data by third parties impersonating you. The identity verification step will typically involve confirming your registered email address and, in some cases, providing a KYC document if not already on file.

tabeej reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or the services offered by the platform. When material changes are made, the updated policy will be posted on this page with a revised effective date. Where the changes are significant, tabeej will also notify registered users via email or an in-platform notification. Continued use of the tabeej platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

Children's Privacy

The tabeej platform is not directed at individuals under the age of 18. We do not knowingly process the personal data of minors. If a parent or guardian believes that a minor has submitted personal data to tabeej, they should contact us immediately at [email protected] so that we can investigate and, where confirmed, delete the relevant data and close the account without delay.

Third-Party Links

The tabeej platform may contain references to game providers and payment partners whose own privacy practices are governed by their respective privacy policies. tabeej is not responsible for the data practices of third-party providers, and we encourage you to review their privacy policies if you have concerns about how those providers handle your data in connection with services they deliver on the tabeej platform.

Governing Language

This Privacy Policy is written in English, which is the governing language for the purposes of any dispute or ambiguity relating to its interpretation. Any summaries or informal communications provided for convenience do not alter or supersede the English text of this policy.

Contact tabeej About Privacy

If you have any questions, concerns, or complaints regarding tabeej's data handling practices — or if you wish to exercise any of your privacy rights as described in Section 7 — please contact the tabeej support team:

• Live Chat: Available 24/7 via your tabeej account dashboard (Bangladesh Standard Time, UTC+6).
• Email: [email protected] — responses within 2–6 hours during standard operating hours.

tabeej is committed to resolving all privacy-related queries and complaints promptly and fairly. If you are not satisfied with our response, you retain the right to escalate the matter through applicable legal channels.