Responsible Gaming at tabeej

tabeej is an online casino and sports betting platform exclusively for adults. No person under the age of 18 may register an account, make a deposit, or participate in any game or betting activity on the tabeej platform. This policy applies to all users across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

To enforce this policy, every new account must pass a mandatory Know Your Customer (KYC) verification process before any real-money activity is permitted. Acceptable identity documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Where a document does not clearly confirm age, tabeej reserves the right to request additional supporting documents before granting access.

Parental Controls and Minor Protection

If you share a device with younger family members, tabeej strongly recommends installing parental control software to prevent minors from accessing gambling websites. Do not share your tabeej account credentials with anyone, and always log out after each session on shared or public devices. If you have reason to believe that a minor has gained access to a tabeej account, contact our support team immediately via live chat or at [email protected] so we can investigate and take appropriate action without delay.

Consequences of Age Fraud

Any user found to have provided false information about their age during the registration process will have their account permanently closed. Any winnings accumulated during the period of underage access will be forfeited. tabeej may also report such cases to relevant authorities where required by law. These measures exist to protect the integrity of the platform and the welfare of young people.

For the vast majority of players, gambling at tabeej is a fun and controlled recreational activity. However, for some individuals, gambling can develop into a compulsive behaviour that causes real harm to their financial situation, mental health, and personal relationships. Recognising the warning signs early is the most effective way to prevent serious harm.

The following signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we encourage you to use the tabeej responsible gaming tools described later on this page or to contact our support team.

The following checklist is designed to help you honestly evaluate your relationship with gambling. Read each question carefully and reflect on whether it applies to your experience over the past 12 months. This is a personal exercise — your answers are private and are not recorded or reported to anyone at tabeej.

tabeej provides a comprehensive suite of responsible gaming tools that are accessible directly from your account dashboard at any time — 24 hours a day, seven days a week. These tools are designed to give you full control over your gambling activity and to help you maintain the healthy, enjoyable relationship with the platform that recreational gambling should always represent.

All limit reductions and protective measures take effect immediately upon confirmation. Increases to limits or removal of restrictions are subject to a mandatory cooling-off period to prevent impulsive decision-making during a period of emotional distress.

Self-exclusion is tabeej's most powerful responsible gaming tool. When you activate self-exclusion, your account is suspended and you will be unable to log in, make deposits, place bets, or access any gambling features for the entire duration of your chosen exclusion period. This tool is intended for players who feel that they have lost control of their gambling and need a firm, enforced break from the platform.

Available Exclusion Periods

tabeej offers the following self-exclusion durations to accommodate different levels of need:

• 6 Months — A medium-term break suitable for players experiencing escalating gambling habits who want enforced time away from the platform.
• 1 Year — A longer-term exclusion for players who recognise a significant problem and need an extended period of enforced abstinence.
• 3 Years — A long-term exclusion for players who have experienced serious harm and require a prolonged period of recovery.
• Permanent / Lifetime — An irrevocable exclusion with no end date. This option is available for players who wish to permanently close their relationship with online gambling on the tabeej platform.

How to Activate Self-Exclusion

Self-exclusion can be activated in two ways. The first is directly through your tabeej account dashboard under the Responsible Gaming settings section — select your preferred exclusion duration and confirm your request. The second is by contacting our 24/7 support team via live chat and requesting self-exclusion verbally; our agents will process your request immediately and confirm the activation by email to your registered address.

What Happens During Self-Exclusion

• Your account will be immediately suspended. You will not be able to log in during the exclusion period.
• Any pending withdrawal requests at the time of exclusion will be processed normally to your registered payment method (bKash, Nagad, Rocket, Upay, or card).
• Your account balance at the time of exclusion will be held securely and returned to you upon expiry of a time-limited exclusion, or upon request in the case of permanent exclusion.
• tabeej will suppress all marketing and promotional communications to your registered contact details for the full duration of the exclusion period.
• If you attempt to create a new account during an active self-exclusion period, tabeej will identify and close the new account using identity matching procedures.

Returning After Self-Exclusion

At the end of a time-limited self-exclusion period, your account will not be automatically reactivated. You must make a conscious, considered request to tabeej support to reopen your account. There is a mandatory 24-hour reflection period between submitting a reactivation request and account access being restored. Permanent exclusions cannot be reversed under any circumstances.

One of the most practical and effective ways to maintain control over your gambling activity is to set personal financial limits on your tabeej account. tabeej provides both deposit limits and loss limits, each configurable on a daily, weekly, or monthly basis. These controls are available to all users regardless of account status or VIP tier.

Deposit Limits

A deposit limit caps the total amount of funds you can add to your tabeej account within a defined rolling period. For example, setting a daily deposit limit of ৳5,000 means that you cannot deposit more than ৳5,000 in any 24-hour period, regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or an international card. Once the limit is reached, any further deposit attempt within that period will be declined with an informational message.

Loss Limits

A loss limit caps the net amount you can lose from your account balance within a defined rolling period. This is calculated as the difference between your total wagers placed and your total winnings received within the period. If you set a weekly loss limit of ৳15,000, gameplay will be paused once your net loss reaches that threshold, protecting you from further financial harm until the new weekly period begins.

Adjusting Your Limits

• Reducing a limit: Takes effect immediately upon confirmation. There is no waiting period for limit reductions — they are applied instantly to protect you as quickly as possible.
• Increasing a limit: Subject to a mandatory 72-hour cooling-off period before the new, higher limit takes effect. This delay prevents impulsive increases made during emotionally charged sessions.
• Removing a limit entirely: Also subject to the 72-hour cooling-off period. During this period, the existing limit remains in force.

A time-out is a shorter-term account suspension designed for players who need a brief, enforced break from gambling without committing to the longer duration of a full self-exclusion. Time-outs are ideal for players who feel that they are gambling more frequently than intended or who simply want a structured break to reset their habits.

Available Time-Out Periods

• 24 Hours — A short reset after an intense session or a period of heightened emotional stress.
• 7 Days — A one-week break to reassess your gambling habits and return with a clearer mindset.
• 30 Days — A month-long cooling-off period for players who have noticed concerning patterns in their recent activity.
• 6 Weeks — An extended time-out that provides meaningful distance from the platform while not constituting a permanent break.

How Time-Out Differs From Self-Exclusion

During a time-out, your tabeej account is temporarily suspended. You cannot log in, place bets, or deposit funds. However, unlike self-exclusion, a time-out will end naturally at the conclusion of the chosen period. When the time-out expires, your account is restored to its prior state. You do not need to contact support to reactivate it — though we encourage you to review your activity history and consider setting deposit limits before resuming play.

Activating a Time-Out

Time-outs can be activated instantly from the Responsible Gaming section of your tabeej account dashboard. Select your preferred duration, review the details, and confirm your request. The suspension takes effect immediately. You may also request a time-out by contacting our live support team at any time of day or night — our agents will process your request on the spot.

If you feel that gambling is negatively affecting your life — or the life of someone you know — please reach out for help. tabeej's support team is available around the clock and is trained to handle responsible gaming conversations with complete confidentiality and genuine care. You will never be judged for asking for help, and your request will always be treated as a priority.

In addition to tabeej's internal support channels, a number of external organisations provide free, independent counselling and guidance for people experiencing gambling-related difficulties. We encourage all players to be aware of these resources.

Supporting a Friend or Family Member

Problem gambling affects not only the individual but also the people around them. If you are concerned that someone close to you is experiencing gambling-related difficulties, tabeej encourages you to have an open, non-judgmental conversation with them about what you have observed. Offer to help them explore the responsible gaming tools available on tabeej, or accompany them in seeking professional support from one of the organisations listed above. You can also contact tabeej support directly if you have concerns about a third party's account activity — we will treat your enquiry with full confidentiality.

Our Commitment to You

Responsible gaming is not an afterthought at tabeej — it is a core part of how we operate. We are committed to maintaining a platform where entertainment and player safety go hand in hand. Every member of the tabeej team, from customer support agents to platform developers, is trained to prioritise user well-being above commercial outcomes. If you ever feel that tabeej could do more to support you, we welcome your feedback at [email protected].